Return & Refund Policy

At Sunkissed Label, our ultimate goal is to ensure your lifestyle and fashion shopping experience is absolutely perfect. If you are not entirely satisfied with your garment or purchase, our dedicated support team is standing by to resolve any issue swiftly and efficiently. By placing an order through sunkissed-label-2.myshopify.com, you acknowledge and agree to the following return, eligibility, and refund guidelines.

1. 30-Day Standard Return Window

We operate a strict, legally binding 30-day return policy. Customers have exactly 30 calendar days from the tracked date of package delivery to submit a formal return request. Once this 30-day window has officially closed, we are unable to authorize returns, issue refunds, or accept liability for any transactional disputes or dress returns.

2. Product Eligibility & Condition Guidelines

To secure an approved return and a full financial refund, all items must be sent back to our fulfillment hub in pristine, original retail condition:

• Wear & Tear: Your Mini Dress, Midi Dress, or Maxi Dress must be completely unworn, unwashed, unaltered, and show zero signs of wear or lifestyle usage.

• Contaminants: Garments must be entirely free from traces of cosmetics, makeup, self-tanner, perfumes, laundering detergents, pet dander, fabric snags, stains, or ambient odors.

• Tags & Packaging: All original packaging materials, product inserts, and factory security/price tags must remain firmly attached in their original locations.

• Proof of Purchase: A valid invoice, order confirmation email, or official proof of purchase is strictly required to process your request.

3. Step-by-Step Return Authorization Process

To ensure your return is successfully logged and tracked, please follow these required steps:

• Initiate Request: Send a formal email to our customer care team at info@sunkissed.com featuring your full name, order number, and a brief description of the specific dresses you wish to return.

• Authorization Requirement: Once approved, we will provide you with the designated return logistics coordinates.

• Crucial Notice: Packages sent back to our corporate facility or warehouses without prior written email authorization will be automatically rejected by our receiving department and rendered completely ineligible for financial restitution.

4. Shipping Errors, Product Defects & Damages

Please thoroughly inspect your shipment immediately upon arrival. If you discover a manufacturing defect, fabric flaw, physical damage, or receive an incorrect variant/size due to our error, you must notify us at info@sunkissed.com within 48 hours of delivery. We will fast-track an internal evaluation to arrange an immediate, complimentary replacement shipment or priority credit at no cost to you.

5. Non-Returnable & Final Sale Classifications

To maintain strict health and safety standards, certain items are completely exempt from being returned:

• Hazardous Materials: We cannot accept returns on chemical goods, hazardous items, flammable liquids, aerosols, or gases.

• Promotional Sales: All promotional clearance items, markdown sales, holiday event deals, and digital gift cards are explicitly classified as Final Sale and cannot be returned, exchanged, or refunded under any circumstances.

6. Alternative Exchange Protocol

We do not offer direct item-to-item exchanges on our platform. The most efficient and secure method to obtain a different size, alternative colorway, or a different style (such as switching from a Mini Dress to a Maxi Dress) is to complete your current return under standard procedures. Once our warehouse logs your package and verifies its condition for a refund, you may place a brand-new order on our website at your convenience.

7. Refund Processing & Banking Windows

• Fulfillment Inspection: Upon arrival at our receiving facility, your package will undergo a thorough quality assessment. We will issue you an automated receipt confirmation email indicating whether the return meets our standards and has been approved.

• Original Payment Route: Approved refunds are initiated automatically back to your initial payment method (credit card, debit card, or secure gateway) within 3 business days.

• Financial Institution Processing: Please note that banking timelines vary. Allow an additional 1 to 3 business days for your credit card issuer or banking institution to post the funds to your financial statement.